Apply for a new bin

The registered property owner or property managing agent must download and fill in the Supply of Services Application Form (English | Afrikaans | isiXhosa). Please ensure that you fill in all the sections related to refuse removal.

If you are renting, you will need to submit a letter of authority from the property owner or managing agent with your application form.

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Replace a stolen or damaged bin

If your bin has been stolen, you will need to report the theft of your bin at the nearest SAPS office to obtain an affidavit.

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• From Saturday 1 December 2018, water restrictions and the associated tariffs will be lowered from Level 5 to Level 3 recovery restrictions, which includes increasing the daily usage from 70 litres per person per day to 105 litres per person per day; or from 500 million litres to 650 million litres of collective usage per day
• Tariffs will also be lowered to Level 3. If for example residents use less than 6 000 litres per month (Step 1) they can expect to pay 35,5% less
• This decision follows on from the National Department of Water and Sanitation’s latest water assessment
• Restrictions remain on a fairly strict recovery level as a precaution to deal with rainfall uncertainty in 2019 and 2020
• We encourage Cape Town’s water ambassadors to maintain their water-wise approach during the recovery phase and as the metro moves towards becoming a more water-sensitive city in the near future
• The 40% restriction on water usage applicable to businesses has been removed but the sector is strongly encouraged to continue implementing and investigating the further efficient use of water in their operations

 

The City of Cape Town’s water users can expect a considerable reduction in the cost of water to be reflected in their municipal invoices from next month. This is due to the lowering of water restrictions from Level 5 to Level 3 recovery restrictions from Saturday1 December 2018.

 

The City views 2019 as a recovery year after having successfully emerged from the unprecedented drought.

 

This decision to lower restrictions comes after a meeting between the National Department of Water and Sanitation and the water users of the Western Cape Water Supply System, namely the agricultural sector, Western Cape Government, municipalities and the Cape Town metro regarding the water assessment for the year ahead.

 

Based on National Government’s assessment of the hydrological year, a saving of between 10% and 20% for urban water users has been proposed. However, the City has decided to implement a more cautious 30% saving to help with the recovery of the dams and to cater for the uncertainty that exists around rainfall volumes and frequency in 2019.

 

‘I want to thank all the residents, officials, and visitors to Cape Town who played their part in helping us get through one of the worst droughts this city has ever seen. While the drought is not yet over, we have seen that there is room to bring some relief to our residents. I know it has been tough and I hope that this reduction in tariffs will bring some comfort over the festive season. We will still need to be water-wise though, as we do not know what the next rainy season holds.

 

‘We are no longer in a period of extreme scarcity, but it does not mean that we should forego some of the great water-wise ways that we have made a part of our daily lives – and for which we have become world famous. We are situated in a water-scarce region and the water-wise efforts and ways to diversify and augment our water supply should and will continue.

 

‘If one looks at international drought experience, water restrictions are either implemented too late or lifted too early. Hence our decision to take a conservative approach to the recovery while we continue to monitor the situation,’ said the City’s Executive Mayor, Alderman Dan Plato.

 

The City’s Mayoral Committee Member for Informal Settlements, Water and Waste Services; and Energy, Councillor Xanthea Limberg added: ‘We see 2019 as a recovery year after having successfully emerged from the severe and unprecedented drought. Based on our own assessment, we are following a conservative approach in the light of rainfall uncertainty over the coming two years. These Level 3 recovery restrictions are also a measure to help support the great change we have seen in the relationship that we have with water while, at the same time, providing some financial relief to residents and businesses. This is not only a period of recovery for our dams, but also for our economy as a whole as well as for our residents and businesses who truly made huge sacrifices to help us get Cape Town through the drought.’

 

Due to the extreme economic and rural hardship that has been suffered as a result of the drought, the agricultural sector will only reduce water usage by 10% as it too enters a period of recovery. The City fully supports this move as the agricultural sector also supported the City as an urban water user during the height of the drought.

 

Please see the following links for information on:

• Level 3 restriction guidelines: http://bit.do/L3-guide
• Level 3 water and sanitation tariffs: http://bit.do/L3-tariffs
• Level 3 overview: http://bit.do/L3-overview

·       Level 3 FAQs: http://bit.do/L3-faqs

CITY OF CAPE TOWN

 

20 MARCH 2018

 

STATEMENT BY THE CITY’S EXECUTIVE DEPUTY MAYOR, ALDERMAN IAN NEILSON

 

Let’s keep our water-saving focus, Team Cape Town

 

As at Monday 19 March 2018, our collective consumption over the past week was 565 million litres of water per day. Unfortunately, usage has increased by 54 million litres per day from last week’s record low of 511 million litres per day. Nevertheless, we are confident that our water users will again shatter water use records in the weeks ahead. Read more below:

 

Our dam levels have shown only a slight decline of 0,3% to 22,7% . This is the lowest decline in dam levels this year to date. This can likely be attributed to somewhat lower evaporation rates and small amounts of rainfall, especially in the Steenbras Dam area.

 

We will continue to monitor the water usage trend to see whether the increase in consumption is a once-off occurrence or whether there is another underlying reason that would need to be addressed.

 

Level 6B water restrictions are still in place. Water pressure reduction remains in place, water management devices continue to be installed on the connections of high water users and the bills based on 6B tariffs are reaching consumers. It is essential that we all continue to save water.

 

All water users are reminded that the City is still required by the National Government to reduce water usage to 450 million litres per day in order to stretch the available water supplies through the rest of the year. This equates to a reduction of 45% from normal usage. We are currently hovering at just below a 40% reduction. A sustained collective push is now required to reduce consumption by just 5% in order to achieve our target.

 

We will continue to drive our initiatives to reduce water consumption. This will include advanced pressure management, the installation of water management devices at the properties of high water users and proactively implementing advanced water restrictions and associated tariffs to encourage behaviour change.

 

If all Capetonians join us by keeping their consumption down to 50 litres of water a day, or less, we will avoid having to take more drastic actions.

 

Please visit www.capetown.gov.za/thinkwater for all water-related information, including Level 6B restrictions and FAQs about Day Zero as well as tips to lower usage even further.